We want you to be happy with your order. If there is a problem, please contact us and we will do our best to help.

 

 

Returns

 

 

You may return an item within 14 days of receiving it if it is:

 

• unused

• in its original condition

• in its original packaging

 

 

To request a return, please contact us at [insert email address] with your order number and details of the item you would like to return.

 

 

Non-returnable items

 

 

We cannot accept returns for:

 

• personalised or custom-made items

• items that have been used, opened or damaged after delivery

• items returned without prior contact

 

 

 

Damaged or incorrect items

 

 

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and, where possible, photographs of the issue. We will arrange a replacement or refund where appropriate.

 

 

Refunds

 

 

Once we receive and inspect the returned item, we will let you know if your refund has been approved. If approved, your refund will be made to your original payment method within 7–14 working days.

 

 

Return postage

 

 

Unless the item is faulty, damaged or incorrect, the customer is responsible for return postage costs.

 

 

Contact

 

 

For any returns questions, please contact:

Chris@hobbyhenchmen.com

 

 

Here’s a slightly friendlier shop-style version as well, in case you want it to feel a bit more brand-led:

 

 

 

Returns Policy

 

 

Hobby Henchmen

 

We hope you love your order, but if something is not quite right, we are here to help.

 

You can return eligible items within 14 days of delivery, provided they are unused, in their original condition, and in their original packaging.

 

To arrange a return, please email [insert email address] with your order number and details of the item you wish to return.

 

We are unable to accept returns on:

 

• personalised or custom items

• items that have been used or opened

• items that are not in their original condition

 

 

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include your order number and photos if possible. We will work with you to put things right as quickly as we can.

 

Approved refunds will be returned to your original payment method within 7–14 working days of receiving the item back.

 

Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error.

 

For any questions, please contact us at info@hobbyhenchmen.com