Privacy Policy

Hobby Henchmen respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, place an order, sign up to our mailing list, or otherwise interact with us.

 

This policy is intended to help you understand what personal information we collect, why we collect it, and what rights you have in relation to that information.

 

 

1. Who we are

 

 

Hobby Henchmen is the data controller responsible for your personal data.

 

Business name: Hobby Henchmen

Email address: Info@hobbyhenchmen.com

Website: www.hobbyhenchmen.com

 

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

 

 

2. The information we collect

 

 

We may collect, use, store and transfer the following types of personal data:

 

 

Information you provide directly

 

 

This may include:

 

• your name

• billing address

• delivery address

• email address

• telephone number

• account details if you create an account

• order details

• information you provide when contacting us

• information you provide when subscribing to our newsletter or marketing updates

• any other information you voluntarily send to us

 

 

 

Payment information

 

 

If you make a purchase, your payment details are usually processed securely by our payment provider. We do not store full card details ourselves.

 

 

Technical and usage information

 

 

When you use our website, we may automatically collect certain technical data, including:

 

• IP address

• browser type and version

• device type

• operating system

• time zone setting

• pages visited

• how you use our website

• referral source

• cookies and similar technologies

 

 

 

3. How we collect your information

 

 

We collect personal data in the following ways:

 

• when you place an order

• when you create an account

• when you contact us by email, contact form, social media or otherwise

• when you subscribe to our newsletter

• when you enter competitions, surveys or promotions

• when you browse or interact with our website

• through cookies and analytics tools

 

 

 

4. How we use your personal data

 

 

We use your personal data for the following purposes:

 

• to process and fulfil orders

• to manage payments, refunds and deliveries

• to communicate with you about your order or enquiry

• to provide customer support

• to manage customer accounts

• to improve our products, services and website

• to send service-related communications

• to send marketing communications where permitted by law or where you have consented

• to comply with legal and regulatory obligations

• to prevent fraud and protect our business

 

 

 

5. Our lawful bases for processing

 

 

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the circumstances, we rely on one or more of the following:

 

• Contract – where we need your information to fulfil an order or provide a service to you

• Legal obligation – where we need to comply with legal or regulatory requirements

• Legitimate interests – where it is necessary for our legitimate business interests and those interests are not overridden by your rights

• Consent – where you have given us permission, for example to receive marketing emails

 

 

 

6. Marketing

 

 

We may send you marketing communications if:

 

• you have asked to receive them, or

• you have purchased from us and we are allowed to contact you under applicable law

 

 

You can unsubscribe from marketing emails at any time by:

 

• clicking the unsubscribe link in any marketing email, or

• contacting us directly

 

 

Opting out of marketing does not affect service emails relating to your orders or account.

 

 

7. Sharing your information

 

 

We may share your personal data with trusted third parties where necessary to run our business, including:

 

• payment processors

• website hosting providers

• e-commerce platform providers

• delivery and courier companies

• IT and system administration providers

• email marketing providers

• accountants, legal advisers, insurers or other professional advisers

• regulators, law enforcement or authorities where required by law

 

 

We require third parties to respect the security of your personal data and to process it in accordance with the law.

 

We do not sell your personal data to third parties.

 

 

8. International transfers

 

 

Some of our third-party service providers may process personal data outside the United Kingdom. Where this happens, we will ensure appropriate safeguards are in place so your data remains protected in accordance with applicable data protection law.

 

 

9. Data security

 

 

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

 

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

 

 

10. Data retention

 

 

We only keep your personal data for as long as reasonably necessary for the purposes for which it was collected, including:

 

• fulfilling orders

• handling returns, refunds and complaints

• maintaining business and tax records

• complying with legal, accounting and regulatory requirements

• resolving disputes

• enforcing our agreements

 

 

Retention periods may vary depending on the type of data and the purpose for which it was collected.

 

 

11. Your rights

 

 

Under UK data protection law, you may have the right to:

 

• request access to the personal data we hold about you

• request correction of inaccurate or incomplete data

• request erasure of your personal data in certain circumstances

• object to processing based on legitimate interests

• request restriction of processing in certain circumstances

• request transfer of your data to you or another provider where applicable

• withdraw consent at any time where we rely on consent

 

 

To exercise any of these rights, please contact us using the details in this policy.

 

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled.

 

 

12. Cookies

 

 

Our website may use cookies and similar technologies to:

 

• make the website function properly

• improve your browsing experience

• analyse website traffic and usage

• support marketing and advertising activities where applicable

 

 

You can usually control cookies through your browser settings. You may also see a cookie banner or preference tool on our website that allows you to manage your choices.

 

For more detailed information, you may wish to create a separate Cookie Policy.

 

 

13. Third-party links

 

 

Our website may include links to third-party websites, plug-ins or applications. Clicking on those links or enabling those connections may allow third